Shipping policy

SHIPPING POLICY

Delivery within Egypt

BROEK delivers within Egypt. Available delivery options and shipping charges are displayed at checkout before you place your order.

Estimated delivery times

Cairo and Giza: 1–3 business days.
Other governorates: 2–5 business days.
Friday is not counted as a business day.

These are estimates, not guaranteed delivery dates. For a pre-order, follow the delivery estimate displayed on the relevant product page rather than the standard delivery times above.

Shipping fees and offers

Review the shipping charge and any available free-shipping offer at checkout. Eligibility can depend on your order and delivery area. Your final order total is shown before you complete your purchase.

Tracking your order

Once your order ships, you will receive a tracking link by SMS or email. You can also track your shipment with Bosta using your tracking number:
https://bosta.co/en-eg/tracking-shipments

If you cannot find your tracking details, contact us with your order number and the phone number used at checkout.

Inspecting your order

You may open and inspect your order in the courier's presence before accepting it. Trying items on or accepting only part of the shipment is not available. Inspection does not remove your applicable consumer rights after delivery.

Order details and changes

Please provide a complete delivery address and an active phone number. For an address correction, order change or cancellation, contact us as soon as possible. We will check the order's status and available options; a change may not be possible once processing or dispatch has begun. Your applicable consumer rights remain unaffected.

Delivery problems

If your shipment is delayed, incorrect or damaged, contact BROEK with your order number so we can help. Our Returns & Exchanges Policy provides further information, subject to applicable consumer law:
https://broek-eg.com/policies/refund-policy

Contact BROEK

Phone: 01055401307
Email: info@broek-eg.com